207-523-5128 sales@nexrep.com

BPO services program development

Program development solutions

Your dedicated team of account management professionals is singularly committed to your success. From the special services at your initial launch to ongoing program support, we provide the expertise for tactical emergencies as well as a stable base of operations. 

Talent acquisition

We attract elite talent and expand your pool of highly qualified agents by engaging with their values — flexibility and transparency. A larger selection with better terms means you get better agents to represent your brand in the most credible manner.

Learning

We are here when you need verified agents who are singularly focused on servicing your brand. A commitment to learning is essential to continuously improving customer service, and our agents are self-starters who constantly rise to the challenge of our rigorous certification courses and more. 

Project management solutions

We work alongside your in-house staff, filling in the operational and administrative gaps to create a holistic plan for your projects. We find the answers to questions and gather the resources that might otherwise take your team away from their core competencies. We set tasks and timelines to their most efficient schedule. Finally, we communicate the management process to investors while navigating any changes in daily operations.

Operations

We customize your suite of best practices based on the real-time needs of your business. Most importantly, we retain the creative and organizational manpower to cultivate new, more effective business practices from the ground level if necessary. 

Testing solutions

Integrating your program successfully with enterprise data sources and applications will make the difference between success and failure. Take advantage of the connections that we have built with tech vendors to give yourself a full support network through all call phases. Bolster the value of your data with customized UI and analytics through the initial segmentation all the way to final presentation.

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TALENT ACQUISITION

Find the workforce that fits your technical and cultural needs.

LEARNING

We ensure agents meet the requirements needed to excel with your brand. 

OPERATIONS

We provide results-oriented, technically proficient management.

SECURITY & TECHNOLOGY

Your machines will run steadily and securely at all times.