207-523-5128 sales@nexrep.com

Security & technology for BPO services

We provide security & technology solutions for your modern virtual contact center

We manage the security of our solutions through a strict policy of continuous improvement, fully adaptable to bleeding edge customer needs and proficiently administered through a flexible distribution system.

Our security

NexRep has a Security and Confidentiality Policy which all employees and independent contractors are required to follow. This policy includes protection of all personally identifiable information (PII) and any information related to delivery of services on behalf of the client. All client information is segregated and NexRep employs a principle of minimal privilege for access to this information. Agents complete compliance training at the onset of certification. This includes PCI and any industry-specific compliance training. Training is done in a small ~20 person per class setting, with a lead instructor. We do NOT do self-help or self-paced compliance training. Additionally, NexRep’s CCaaS platform, provided by Five9, is PCI-DSS compliant.

Our technology

You can rely on our infrastructure for a secure and stable multi-channel ecosystem that efficiently manages widespread collaboration efforts and efficiently integrates with all relevant third-party apps. We pride ourselves on providing an adaptable and tirelessly agile tech ecosystem for our clients, focused on delivering a results-oriented experience to apply to your in-house systems. 

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PROGRAM DEVELOPMENT

Reduce costs while maintaining flexibility with results-oriented, high-performance agents.

TALENT ACQUISITION

Find the workforce that fits your technical and cultural needs.

LEARNING

We ensure agents meet the requirements needed to excel with your brand. 

OPERATIONS

We provide results-oriented, technically proficient management.